244 Thayer Street Providence, RI. 02912 - Phone: 401-863-3168 - Toll Free: 800-695-2050

Brown Bookstore Returns & Exchanges Policy

All Returns & Exchanges

--Please contact the department listed below as soon as possible.
--Campus Shop Apparel and Gifts (bought in store): 401-863-2487 or campus_shop(at)brown.edu
--Computers, Printers, Peripherals and Accessories: 401-863-7289 or computer_store(at)brown.edu
--General/Trade Books: 401-863-3168 or general_books(at)brown.edu
--Medical Books and Instruments: 401-863-2270 or textbooks(at)brown.edu
--Office, School, and Dorm supplies: 401-863-2336 or campus_shop(at)brown.edu
--Online Web Orders Apparel and Gifts: 401-863-2099 or campus_shop(at)brown.edu
--Textbooks: 401-863-2270 or textbooks(at)brown.edu

--Some textbooks cannot be returned if opened.
--Please inquire when you purchase a wrapped textbook.
--Special Order books and purchased Academic Regalia are non-returnable.
--Announcements (all orders) and Diploma Frames (online orders) are shipped directly from the manufacturer. Please contact the manufacturer directly if product is damaged or defective.
--Announcements: Balfour customer service - 800-433-0296
--Diploma Frames: Framing Success customer service - 800-677-3726

Phone: 401-863-2487; email: campus_shop(at)brown.edu

Campus Shop Apparel and Gifts (bought in store) - 30 Days for return or exchange
--Original register receipt required for return or exchange.
--Refunds will be in the same form as original purchase with original receipt.
--Merchandise must be in original/saleable condition.

--Merchandise must be in original/saleable condition.
--Mail/Ship package back to us with note stating reason for return or exchange.
--Include copy of invoice (online order) or receipt (bought in store) if possible.
--$5.00 shipping fee for 1st item ($2.00 more each additional item) exchanged or provide SASE.
(self-addressed stamped return envelope)
--There is no refund on return shipping and handling unless damaged/defective.
--Return to: Attn: Returns/Exchanges, Brown Bookstore, 71 Olive St., Providence, RI, 02912

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Phone: 401-863-3168; email: general_books(at)brown.edu

--Brown Bookstore reserves the right to refuse returns for books that are out of print
or non-returnable to the publisher.
--Special Order books are non-returnable.

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Phone: 401-863-2270; email: textbooks(at)brown.edu

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Phone: 401-863-2099; email: campus_shop(at)brown.edu

Online Web Orders Apparel and Gifts - 30 Days for return or exchange
--Merchandise must be in original/saleable condition.
--Mail/Ship package back to us with note stating reason for return or exchange.
--Include copy of invoice (online order) or receipt (bought in store) if possible.
--$5.00 shipping fee for 1st item ($2.00 more each additional item) exchanged or provide SASE.
(self-addressed stamped return envelope)
--There is no refund on return shipping and handling unless damaged/defective.
--Return to: Attn: Returns/Exchanges, Brown Bookstore, 71 Olive St., Providence, RI, 02912

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Phone: 401-863-7289; email: computer_store(at)brown.edu

Technology Center Merchandise - 15 Days for return or exchange (see EXCEPTIONS)
--Original register receipt required for return or exchange.
--Refunds will be in the same form as original purchase with original receipt.
--Merchandise must be in original/saleable condition.

--Software cannot be returned if opened or installed.
--Opened Peripherals with original packaging may be returned, but will be assessed
a 15% restocking fee.
--FINAL SALE: Computers, Hard Drives, Chargers, Flash Drives, and all Apple products
(including iPods and iPads):
--Not returnable unless unopened or tested defective within 15 days of purchase.
--If tested defective by our service department, the item will be exchanged for the same
or equivalent item.
--If item is out of stock, it will be replaced within 5 to 7 business days.
--Computer purchases are covered by the manufacturer's warranty:
--Systems may be returned for replacement within 15 days of purchase if diagnosed DOA
(dead-on-arrival) by our service department.
--DOA systems must be returned in original packaging and with all contents or a
15% restocking fee will be assessed.
--Other than DOA, systems will be repaired under the terms and conditions of the
manufacturer's warranty.
--Configure-to-order, personalized, or other customized products cannot be returned under any
circumstances unless product is DOA and will be exchanged for the same or equivalent item.

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Phone: 401-863-2270; email: textbooks(at)brown.edu

First 2 weeks of classes:
--Students have a maximum of three (3) days to return any textbook for a course in which
they are enrolled.
--To return a textbook for a course in which a student is not enrolled, a drop slip or course
schedule is required for verification.

No Returns after first four weeks of classes - Check with Textbooks department for exact date.

Course duration determines number of days from date of purchase to return textbooks:
--1 week course = 1 day to return textbook.
--2 weeks course = 2 days to return textbook.
--3 weeks course = 3 days to return textbook.
--4 weeks course = 4 days to return textbook.
--7-8 weeks course = 7 days to return textbook.

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